If you are unhappy with your order you may return your purchase within 30 days of shipment for a refund or exchange. Shoes must be in original condition to be accepted for returns/exchange (unless defective). Beyond 30 days, our products are guaranteed against defects and workmanship.
Enclosed in every order is:
No shipping charges will be applied to exchange orders. Straight returns are charged a fee of $5.95 if the UPS Pre-Paid Return Sticker provided is used. The cost of shipping an item to us is the responsibility of the customer. (Note: exceptions to this policy are made for defective items).
We created our company to give consumers an opportunity to buy an outstanding product while supporting hardworking men and women right here in America. By crafting Brooklyn Boots in our factory in Pennsylvania and shipping them directly to you, we are able to deliver exceptionally crafted boots at an approachable cost, while creating jobs that fortify our economy and strengthen our communities.
American-made shoes are synonymous with quality and dependability, but unfortunately they are getting harder and harder to find. Generally, stuff made here tends to cost more to produce than it does overseas. You’re paying for American real estate, workers, warehousing costs and typically high-quality materials. Add to all of that the markup cost implemented by retailers and you’ve got a pricey product.
Enter Brooklyn Boot Company. With our new approach to the USA-made process, we’re crafting top-quality American-made shoes at a price Americans can afford to pay. We’re doing this by eliminating the middleman from our business model and passing the savings along to our customers.