Contact Us

To place an order or inquire about an order you placed contact us at:
844-991-2346 or info@brooklynboot.com

At BrooklynBoot.com, standard UPS Ground shipping is always free. The estimated arrival date to your door is based on the distance from our factory in Pennsylvania.

We ship to the 50 United States, District of Columbia, all military APO/FPO addresses and Puerto Rico only.

Download Estimated Delivery Time Map (From UPS.com)

If you are unhappy with your order you may return your purchase within 30 days of shipment for a refund or exchange. Shoes must be in original condition to be accepted for returns/exchange (unless defective). Beyond 30 days, our products are guaranteed against defects and workmanship.

Enclosed in every order is:

  1. Merchandise Return Form to be filled out (or a Kickstarter Exchange Form).
  2. Returns & Exchanges information with instructions for either a return or exchange.
  3. UPS Pre-Paid Return Sticker for your convenience.

Please read the following carefully. If you did not receive a Merchandise Return Form with your BrooklynBoot.com order, please print, fill out, and return this Merchandise Return Form (Acrobat PDF) for your return/exchange. The Merchandise Return Form is only valid on orders placed through BrooklynBoot.com.

Straight returns are charged a fee of $6.95 if the UPS Pre-Paid Return Sticker provided is used. The cost of shipping an item to us is the responsibility of the customer. (Note: exceptions to this policy are made for defective items). No shipping charges will be applied to exchange orders.

Please note that on all exchange requests you will be refunded for the item you return and then charged for the new item when it ships out to you.

We will process your return/exchange 1-2 days after it is received at our warehouse. You will receive an email from us to confirm the receipt and processing of your return. Please allow 3-5 business days for the refund credit to appear on your credit card/bank account.

If you have any questions, please call us at 844-991-2346 or email us at info@brooklynboot.com.

Coming soon…

At BrooklynBoot.com we are currently accepting the following credit card payments:

  • Visa
  • MasterCard
  • American Express
  • Discover

We do not accept:

  • Cash
  • Personal Checks
  • Traveler's Cheques
  • CODs

Taxes that appear on your online order are approximate. The actual taxes charged to your credit card will reflect the applicable state and local sales taxes, and will be calculated when your order is shipped. Orders shipped to CT, MA, and ME will have all applicable local and state sales taxes added to your total order, and to your shipping charges where appropriate.

To be clear, the Internet Tax Freedom Act (ITFA), which was signed into law on October 21, 1998, does not, as some have asserted, preclude sales and use taxes on any and all commerce conducted over the Internet. State and local governments are allowed to impose sales and use taxes on all such electronic sales, provided that the tax (and its rate) are the same as that which would be imposed on the transactions if they were conducted in a more traditional manner, such as over the phone or through mail order.

At BrooklynBoot.com your security is our primary concern. We are fully compliant of the credit card industry's Payment Card Industry Security Compliance program (PCI) and our entire staff is subjected to a thorough background check prior t

H.H. Brown Shoe Company, Inc. produces quality footwear that serves many different purposes. We stand behind the products that we produce. At times, despite our best efforts to assure the best quality, a product purchased from a retailer may have a defect in materials and or workmanship as there are many components and processes that go into footwear manufacturing.

If a consumer believes that a manufacturer's defect has caused unusual wear or otherwise affects the use of the footwear, we require the consumer to return the footwear to the retailer where the footwear was originally purchased. The original selling retailer has its own policies and processes in place to satisfy the consumer including an initial inspection for normal wear. In the event that the selling retailer cannot reasonably satisfy the consumer, that consumer may then contact the brand manufacturer. If someone other than the original purchaser contacts or attempts to contact H.H. Brown Shoe Company, Inc., it will be necessary for us to receive the appropriate written authorization from the original purchaser authorizing H.H. Brown Shoe Company, Inc. to discuss the matter with the representative and to deal with the representative in resolving the matter.

H.H. Brown Shoe Company, Inc. requires that a consumer have the original sales receipt within one year of purchase and can identify the retailer that the footwear was purchased from. We may use reasonable efforts to contact that retailer on the consumer’s behalf to ensure full satisfaction. In the event that this is not possible the consumer may choose to return the footwear to us for inspection. If a determination is made that there is in fact a defect H.H. Brown Shoe Company, Inc. has, at its option, the right to either repair, credit in full against the purchase of inventory currently in stock at MSRP, prorate the value of the original purchase, as appropriate or replace the footwear with the